Frequent Questions - Oway Tours

Frequent Questions


Should I print the voucher?

It is not necessary to bring your reservation printed, but it is essential to download it to your mobile phone. The guide can ask you to show the confirmation of your reservation.

Is it possible to cancel reservations?

We recommend that you review the cancellation policy of the guided tour. In case of doubt, you can call or contact us, we will help you!

I will not be able to arrive on time for the visit, can the guide wait?

Visits always begin on time, and it is not possible to delay the start time. You can book a customized visit and set the start time.

Can I be accompanied by my pet during the visit?

Depending on the type of visit. It is important that you consult beforehand. Normally in the visits that include interior of monuments it is not allowed.


Any questions and queries you can contact
us at

Customer Support: +34 688 376 581